Linear

Customer Requests – Linear

/customer-requests

case-study

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Reading time: 2 min
Last crawled: 2026-09-26
Cited by: 2 of their pages
Language: EN

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linear.app/customer-requests.md

Customer Requests – Linear

Linear

Customer Requests

Build what customers actually want

Capture feedback, understand user needs, and prioritize product work that matters.

Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.

Bring the voice of the customer into product development

A detailed view of a request. Showing the title, description, and a list of companies that requested it.

Support tools

CRM tools

Make customer feedback accessible

Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear project or issue.

Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, CRM tool, or shared Slack channels.

Support tools

CRM tools

Intercom·zoe@acme.inc

We need a cost breakdown across all cloud platforms in a single report or dashboard

ACMENew Request

Multi-cloud cost dashboard

Avatar of undefined

Planning

Q4 2025

Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.

Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.

Customer requests view with revenue and tier filters on top, and list of requests below.

Customers13

Important2

Total revenue$47.8K

ACME

XMP

Echo

Unreal

Prioritize your roadmap

based on real demand

Segment and filter projects by request volume, customer tier, or revenue to identify and prioritize the most impactful feature work.

Enrich requests with realtime customer data

Sync customer attributes such as company size, tier, or revenue from Salesforce and other systems of record.

Understand customer needs in full contextual detail

Requests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for.

Multi-cloud cost dashboard

now

Requested project completed

Stay in the loop with every customer

Subscribe to individual customers and get realtime notifications on their requests – new and completed.

Auto-prioritize requests from high-impact customers

Create triage rules based on custom fields in Salesforce to route and prioritize incoming requests.

Bring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.

Customer Requests works seamlessly with the rest of the Linear systemCustomer Requests works seamlessly with the rest of the Linear system