{"id":"pg_xzhgdq79gkul","property_id":"prp_xmyp1ziwpl3m","domain_id":"dom_cmnflwxgauzb","root_domain":"linear.app","locale":"en","url":"https://linear.app/customer-requests","url_hash":"642ccb74baf6aa4948e353f8546d6aff5f4ae630f7af6555c6968c81ee5c5dfc","path":"/customer-requests","depth":1,"canonical_url":"https://linear.app/customer-requests","canonical_page_id":null,"page_type":"case-study","page_type_guess":"case-study","state":"indexed","skip_reason":"budget","priority":"0.9","discovered_via":"sitemap","first_seen_at":"2026-08-27T09:04:29.608Z","last_seen_at":"2026-09-26T09:09:12.818Z","http_status":200,"content_hash":"4c4b9c15dd7248172373b74b8539690cda7410b518e3b44cb8e480fa19ff91a0","title":"Customer Requests – Linear","description":"Bring the voice of the customer into product development. Capture feedback, understand user needs, and build what customers actually want.","author":null,"published_at":null,"modified_at":null,"word_count":373,"reading_time_sec":102,"lang_detected":"en","images":[],"links_out":null,"markdown_source":"readability","refresh_interval":"monthly","last_fetched_at":"2026-09-26T09:08:50.536Z","next_refresh_at":"2026-10-26T09:08:50.536Z","runs_count":1,"changes_count":0,"last_changed_at":null,"fail_count":0,"last_error":null,"created_at":"2026-08-27T09:04:29.608Z","updated_at":"2026-08-27T09:04:29.608Z","inlinks":20,"inlinks_body":2,"outlinks":38,"outlinks_external":4,"anchor_terms":["Customer Requests","Customer RequestsLink feedback with customer data to align product work with user needs","Customer Requests→"],"template_score":"0.68965517241379310345","cash":"0.1246881939266402663","cash_total":"1.2760333795890306901","pagerank":"0.0104237682489301","is_orphan":false,"link_confirmed":true,"discovered_wave":0,"embedded_hash":null,"embedded_at":null,"domain_name":"Linear","brand_color":null,"domain_rank":449,"spam_score":14,"markdown":"Customer Requests\n\n## Build what customers actually want\n\nCapture feedback, understand user needs, and prioritize product work that matters.\n\n![Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/e95d544c-1569-48c9-de55-cd2fca27a000/f=auto,fit=scale-down,metadata=none)\n\n## Bring the voice of the customer into product development\n\n## Bring the voice of the customer into product development\n\n![A detailed view of a request. Showing the title, description, and a list of companies that requested it.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/3b551fc7-0067-4c68-d698-68065483b300/f=auto,fit=scale-down,metadata=none)\n\nSupport tools\n\nCRM tools\n\nMake customer feedback accessible\n\nCapture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear project or issue.\n\nCustomer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, CRM tool, or shared Slack channels.\n\nSupport tools\n\nCRM tools\n\nIntercom·zoe@acme.inc\n\nWe need a cost breakdown across all cloud platforms in a single report or dashboard\n\nACMENew Request\n\nMulti-cloud cost dashboard\n\n![Avatar of undefined](https://webassets.linear.app/images/ornj730p/production/181a9d8a02fe6df34865175bc0097db476952862-512x512.jpg?w=72&q=95&auto=format&dpr=2)\n\nPlanning\n\nQ4 2025\n\n17\n\n> Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.\n\nConnect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.\n\n![Customer requests view with revenue and tier filters on top, and list of requests below.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/a202f4a9-c265-4c44-12fa-9775e7d46500/f=auto,fit=scale-down,metadata=none)\n\n![Customer requests view with revenue and tier filters on top, and list of requests below.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/47ded141-30f6-47c6-4fa4-9d9f8f8f2500/f=auto,fit=scale-down,metadata=none)\n\nCustomers13\n\nImportant2\n\nTotal revenue$47.8K\n\nACME\n\nXMP\n\nEcho\n\nUnreal\n\n### Prioritize your roadmap  \nbased on real demand\n\nSegment and filter projects by request volume, customer tier, or revenue to identify and prioritize the most impactful feature work.\n\n![](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/6315226a-b52a-4686-a24e-b12a9cf4c200/f=auto,fit=scale-down,metadata=none)\n\n### Enrich requests with realtime customer data\n\nSync customer attributes such as company size, tier, or revenue from Salesforce and other systems of record.\n\n![](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/2c8ab655-f846-4296-d213-3253ad7ae800/f=auto,fit=scale-down,metadata=none)\n\n### Understand customer needs in full contextual detail\n\nRequests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for.\n\nMulti-cloud cost dashboard\n\nnow\n\nRequested project completed\n\n### Stay in the loop with every customer\n\nSubscribe to individual customers and get realtime notifications on their requests – new and completed.\n\n![](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/b45d70e5-ae9d-4651-5866-4405fb1dd800/f=auto,fit=scale-down,metadata=none)\n\n### Auto-prioritize requests from high-impact customers\n\nCreate triage rules based on custom fields in Salesforce to route and prioritize incoming requests.\n\nBring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.\n\nCustomer Requests works seamlessly with the rest of the Linear systemCustomer Requests works seamlessly with the rest of the Linear system","storage":{"htmlKey":"stealpage/html/linear.app/pg_xzhgdq79gkul/run_kpfx9fepusrk.html.gz","markdownKey":"stealpage/md/linear.app/pg_xzhgdq79gkul/run_kpfx9fepusrk.md.gz"},"facets":null,"assets":[{"kind":"image","src_url":"https://linear.app/static/og/customer-requests.jpg","r2_key":null,"alt":null,"caption":null,"width":null,"height":null,"is_hero":true,"zone":"main"},{"kind":"image","src_url":"https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/e95d544c-1569-48c9-de55-cd2fca27a000/f=auto,fit=scale-down,metadata=none","r2_key":null,"alt":"Customer request view on the left featuring title, description and list of companies that requested it. 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