Customer Requests – Linear

Customer Requests ## Build what customers actually want Capture feedback, understand user needs, and prioritize product work that matters. ![Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/e95d544c-1569-48c9-de55-cd2fca27a000/f=auto,fit=scale-down,metadata=none) ## Bring the voice of the customer into product development ## Bring the voice of the customer into product development ![A detailed view of a request. Showing the title, description, and a list of companies that requested it.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/3b551fc7-0067-4c68-d698-68065483b300/f=auto,fit=scale-down,metadata=none) Support tools CRM tools Make customer feedback accessible Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear project or issue. Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, CRM tool, or shared Slack channels. Support tools CRM tools Intercom·zoe@acme.inc We need a cost breakdown across all cloud platforms in a single report or dashboard ACMENew Request Multi-cloud cost dashboard ![Avatar of undefined](https://webassets.linear.app/images/ornj730p/production/181a9d8a02fe6df34865175bc0097db476952862-512x512.jpg?w=72&q=95&auto=format&dpr=2) Planning Q4 2025 17 > Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow. Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions. ![Customer requests view with revenue and tier filters on top, and list of requests below.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/a202f4a9-c265-4c44-12fa-9775e7d46500/f=auto,fit=scale-down,metadata=none) ![Customer requests view with revenue and tier filters on top, and list of requests below.](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/47ded141-30f6-47c6-4fa4-9d9f8f8f2500/f=auto,fit=scale-down,metadata=none) Customers13 Important2 Total revenue$47.8K ACME XMP Echo Unreal ### Prioritize your roadmap  based on real demand Segment and filter projects by request volume, customer tier, or revenue to identify and prioritize the most impactful feature work. ![](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/6315226a-b52a-4686-a24e-b12a9cf4c200/f=auto,fit=scale-down,metadata=none) ### Enrich requests with realtime customer data Sync customer attributes such as company size, tier, or revenue from Salesforce and other systems of record. ![](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/2c8ab655-f846-4296-d213-3253ad7ae800/f=auto,fit=scale-down,metadata=none) ### Understand customer needs in full contextual detail Requests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for. Multi-cloud cost dashboard now Requested project completed ### Stay in the loop with every customer Subscribe to individual customers and get realtime notifications on their requests – new and completed. ![](https://linear.app/cdn-cgi/imagedelivery/fO02fVwohEs9s9UHFwon6A/b45d70e5-ae9d-4651-5866-4405fb1dd800/f=auto,fit=scale-down,metadata=none) ### Auto-prioritize requests from high-impact customers Create triage rules based on custom fields in Salesforce to route and prioritize incoming requests. Bring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences. Customer Requests works seamlessly with the rest of the Linear systemCustomer Requests works seamlessly with the rest of the Linear system