Support · Resend

## Email experts  ready to help Quick, reliable support from experts who  understand your needs and work alongside you. [Contact us](#contact) ## How we think about support Our goal is to build a product that reduces the need for you to reach out in the first place. Still, there are times when you just need to talk to a human, and that's why we're here for you. [Read the Handbook](https://resend.com/handbook/success/how-we-help-users) ## Get support  however you want As a lean team of experts, we provide direct access to product  engineers, company founders, and email experts. #### Email support Get the help you need, whenever you need it, with first and next response SLAs. [Send us an email](#contact) #### Dedicated Slack channel Connect your Slack workspace with ours to chat with Resend engineers directly. [Request channel](https://resend.com/help) #### Knowledge base Get answers to the most common asked questions and learn from dozens of articles. [See knowledge base](https://resend.com/docs/knowledge-base/introduction) ![Gumroad](https://resend.com/static/customers/gumroad-logo-white.svg?dpl=dpl_4k8wSACU8jxUG4SmSL5SqFYR7rtz) > During a busy holiday season, our previous email provider suddenly blocked us. We were stranded without support for days. The Resend team moved very quickly and helped us when we needed it most. Sahil Lavingia CEO of Gumroad [Read story](https://resend.com/blog/how-gumroad-migrated-100m-emails-to-resend) ## Actions speak  louder than words Our goal is to keep your momentum going, not slow you down.  So when you do reach out, we move fast. 90% of urgent requests receive a first response under 11min #### < 11min Requests receiving a first reply within the documented SLA #### 90.47% Number of customers helped since 2023 #### 207,241 Real-time data from the past 30 days via Plain