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cat linear.app/asks.md
Linear Asks ## Turn workplace requests into actionable issues Linear Asks is a new take on intake. Submit requests directly from Slack, email, and web forms, and automatically send them to the relevant team in Linear. Intake ## Works where your team already is **Linear Asks is a new take on intake.** Submit requests directly from Slack, email, and web forms, and automatically send them to the relevant team in Linear. Slack Email Forms  ## Create new requests from Slack Let anyone in your Slack workspace quickly file a request — even if they don't have a Linear account.  ## Turn any email thread into an ask Create new requests by cc'ing or forwarding to designated email addresses.  ## Build custom web forms Create internal request pages with custom forms that turn submissions into structured issues.  ## Get notified about new comments and updates Receive realtime updates on your Asks, delivered to the same channel your request came from. IT Helpdesk it@acme.com 14:28 An ask has been created from your email: IT-7710 “Conference room audio not working” ### Private Asks Create private Asks for sensitive requests. ### Emoji triggers Turn any Slack message into an Ask simply by using an emoji. ### Auto-create Every message in a Slack channel becomes an Ask. ### Shared Slack channels Allow external users, such as customers, to create requests. [ > We save close to $30,000 per year since moving to Linear Asks ](https://linear.app/blog/simplifying-support-at-scale-how-pleo-uses-linear-asks) Linear Triage ## A better way to manage requests **Manage incoming requests from a shared triage inbox.** Review, prioritize, assign, and update each issue without ever switching back to Slack or Email. AI duplicate detection Accept...1 Mark as duplicate...2 Decline...3 Snooze   ## Discuss requests with bi-directionally synced threads Comments sync automatically between Linear and the original request channel.  ## Control who has access to sensitive requests Limit visibility of sensitive Asks with private teams and scoped access controls. Workflows ## Create powerful request workflows Asks is seamlessly integrated with the rest of the Linear system, unlocking new levels of control over your request workflows.  ### SLAs Apply automatic deadlines to time-sensitive requests  ### Triage automations Auto-assign requests based on predefined rules and schedules ## How teams use Linear Asks Linear Asks supports all types of workplace requests. From engineering and design to IT, legal, and HR. ### Streamline bug reporting Enable people outside of your engineering org to quickly file bug reports without worrying about complex issue details. ### Build an IT help desk Turn any message in your #ask-IT channel into an IT ticket by reacting with an emoji. ### Escalate customer conversations Forward emails from customers to create trackable issues when engineering support is needed. ### Standardize Ops requests Configure templates with concrete instructions, placeholders, and checkboxes to standardize and streamline intake. ### Improve customer success Add Linear Asks to shared Slack channels to enable your most important customers to file bug reports and feature requests. ### Manage sensitive HR tickets Create private Asks via DM for sensitive requests that only you and your HR team can access. Trusted by product, GTM, and internal operations teams at leading companies [ Meet our customers ](https://linear.app/customers)
