Stripe Support Plans | Dedicated Technical Expertise

Support plans

Pair Stripe’s infrastructure with dedicated technical expertise. Optimize your infrastructure and grow revenue through data-backed recommendations, guidance, proactive risk assessment, 24x7 monitoring, and more.

Get expert guidance through 30+ specialized workshops and reviews. Work with Stripe's technical team to help improve authorization rates, reduce fraud, and refine your global expansion strategy.

Work with a dedicated team that analyzes trends in your reporting, and makes recommendations to help you reduce costs and grow faster.

Safeguard your financial infrastructure against disruptions. Your technical account manager can identify risk factors and plan for peak volume surges, helping you maintain maximum uptime.

Identify integration issues early with continuous integration health monitoring. Our rapid response team can initiate fixes instantly and help prevent impact to your revenue.

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Stripe technical account managers work as an extension of your engineering and finance teams. They understand your integration and business goals, which means they can connect you to the right Stripe capabilities faster. From improving authorization rates to reducing fraud and sharing global expansion strategies, get personalized recommendations that help you cut costs and grow revenue.

Catch issues before they become problems. Using 30+ detectors, Stripe health alerts monitor your integration 24x7 to spot anomalies before they impact your revenue. If a disruption does occur, our rapid response team will mobilize to initiate a fix—often before your team even knows there’s an issue.

Prepare for your highest-volume moments with comprehensive readiness planning. For events like Black Friday or global launches, your support team provides proactive load testing, custom observability, and a dedicated war room with real-time performance monitoring. With Stripe’s 99.999%+ historical uptime, our infrastructure is built for high-scale surges. Our team provides the support needed to help you scale effectively and maximize revenue during key events.

All Stripe customers receive 24x7 phone, email, and chat help, plus access to support center resources and Stripe’s developer Discord server.

Growth

Premium

Enterprise

Developer-to-developer priority routing

1 developer profile

2 developer profiles

4 developer profiles

Critical issue escalation

15-minute response SLA

15-minute response SLA

15-minute response SLA

Stripe health alerts

Technical account manager (TAM)

Monitoring and guidance

Technical partnership, embedded directly in your team

Integration optimizations

Enterprise support pod

High-volume event management

Direct access in Slack

Access personalized technical partnership and resources to help your business lower costs, improve authorization rates, and resolve issues faster. Learn how we can help you achieve your goals.

Alma is a financing and payment provider that allows customers to pay for their purchases in installments.

Alma has grown quickly since launching in 2018, and now has over 2.4 million customers in 10 countries in Europe, including France, Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal, Austria, and Ireland. Alma looked to Enterprise support to reduce costs and continuously improve its Stripe integration.

With expert guidance from Stripe, Alma saved €300,000 in annual processing costs and reduced scheme fees by 57%. Through proactive monitoring and refined retry strategies, Alma also halved its API errors—without compromising payment success rates.

Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need protection online.

With over 15 million users, Nord Security constantly pushes the boundaries of payment optimization. Nord Security turned to Stripe Enterprise Support to help improve payment security, fraud, and compliance.

After implementing Stripe’s recommendations, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security improved authorization rates by 5.1% and recaptured 2.6% more transactions with Adaptive Acceptance.

FICO created modern credit risk scoring for the financial services industry in the 1960s, and now offers both consumer and B2B services.

FICO offers B2B analytics software and myFICO—a consumer-facing service that helps people understand their credit. FICO turned to its Stripe support plan for help improving subscription management, optimizing its implementation, and making quick adjustments to pricing and payment methods.

By partnering with Stripe experts, FICO halved the time spent managing billing questions, allowing its team to focus on its core product. This partnership also delivered a one percentage point lift in authorization rates, maximizing revenue capture across its global platform.

LG Electronics Japan is the Japanese subsidiary of LG Electronics, one of the world’s leading consumer electronics companies.

When LG Electronics Japan launched its online store, unexpected fraud on high-value products quickly diverted resources from growth. With the holiday sales season approaching, the team needed expert help to solve fraud without sacrificing revenue.

LG’s Stripe support team configured Radar with precise 3D Secure rules. As fraud tactics evolved, the team continuously analyzed data and guided LG through adjustments, helping the company stay ahead of emerging threats. The result: LG completed its holiday sales with zero fraud-related chargebacks.

We help you get the foundations right so you can deliver value to your customers faster. Our integration consultants and engineers guide you through every stage of your implementation—from strategy and design to technical development, operational readiness, and launch.

We’re here to help.

We’re here 24x7 over email, phone, or chat.

Join the Stripe developer community and get help with technical questions on the official Stripe Discord channel.